Returns and exchanges in online shop

Right to withdrawal, Refunds and Complaints.

Customers have a minimum period of 14 natural days to withdraw, from the day they receive the product, without any kind of penalization or justification.
When exercising your right to withdraw, it should be done by notification by phone or messaging, forwarding your notification to our postal address, AVENIDA ESPIOCA Nº199 46460, SILLA (VALENCIA), or by filling out a withdrawal form..
According to article 103 of Law 3/2014, 27th of March which is modified by the consolidated text of General Law for the Protection of Consumers and Users, the supply of goods made to the consumer’s specifications or clearly personalized, or which are liable to deteriorate or expire rapidly are exempt of right to withdrawal.


The customer must return or bring their product directly to GROWBARATO DISTRIBUCIONES SL, to AVENIDA ESPIOCA Nº199 46460, SILLA (VALENCIA), without any unjust damage and within 14 natural days after the date in which the right of withdrawal was made formal. Customers must pay for shipping when returning products. 

The products you wish to return must be in perfect conditions, unused and in their original packaging. We strongly recommend making sure that the package is completely secured and protected to avoid issues when transporting. Once the product has been received, we will check the state that it’s in. Once we’ve checked that the product(s) are intact and in good condition, like accessories, components, promotional gifts and documentation, then the money will be returned to the customer’s account.


Refunds will be made using the same payment method that the customer used when buying the product as long as another method has not been solicited. GROWBARATO DISTRIBUCIONES SL can keep the refund until the product has arrived or until the client hands in a returns receipt. .

In the case of an unjustified delay by part of GROWBARATO DISTRIBUCIONES SL, customers can demand double the amount of the initially stated refund without running the risk of being indemnified for damages caused.

Returning a defective product

In the case that a product a client receives is not in good shape and the damage was not caused by the client, then the client has the right to return it, letting GROWBARATO DISTRIBUCIONES SL know the conditions of why you’re returning the product through any of the previously mentioned contact methods. Returning a defective product doesn’t fall under withdrawal or cancellation. .

GROWBARATO DISTRIBUCIONES SL will take care of shipping costs and will also replace the product according to the accepted conditions when the sale was made. 

If the customer would like to make a complaint, GROWBARATO DISTRIBUCIONES SL is on AVENIDA ESPIOCA º199 46460, SILLA (VALENCIA) or alternatively you can email us at

How do I change my shipping or pick up point?

You will need to get in touch with us so that we can set up a new delivery or pick up. Keep in mind that our delivery companies charge extra for changing deliveries.

Phone: +34 96 206 62 98


I don’t have my delivery receipt. What should I do?

Don’t worry about it, the delivery company has their own receipt which contains your tracking number, so you don’t need any sort of additional receipt. If you have any additional issues, please get in touch with us and we will do our best to help.

Phone: +34 96 206 62 98


If I return a product, what happens to the points I used?

Get in touch with us and we will give you back the reward points used.

Phone: +34 96 206 62 98